GTC

These General Terms and Conditions (GTC) govern the legal relationship between innobit ag, hereinafter referred to as innobit, and its customers and partners, hereinafter referred to as the customer. The version valid at the time of conclusion of the contract is authoritative. These GTC apply in addition to other contractual agreements concluded, in which the type, scope and duration of the services to be provided by innobit are regulated. Regulations deviating from these GTC must be made in writing.

2. provision of services by innobit

The services are provided by employees of innobit or third parties in a professional manner and carefully, using the knowledge and skills available to innobit and the usual professional standards. innobit is responsible for the careful selection, training, instruction, professional working methods, supervision and control of the employees it employs. If necessary, third parties can be called in to fulfill the service. Third parties are obliged to exercise at least the same care as their own employees, and innobit remains responsible to the customer.

3. obligations of the customer

The customer undertakes to provide all necessary information and to create the organizational conditions that are necessary for the creation of the service to be provided. If the place of performance is outside Switzerland, the customer must inform innobit in good time of the technical requirements as well as the legal, official and other regulations at the place of performance, insofar as they are necessary for the execution and use of the services.

If services are to be provided on the customer's premises, the customer is responsible for granting innobit 's employees access to rooms, systems and computer networks within the agreed framework.

If a formal acceptance of the deliveries or services provided has been agreed, the customer shall carry this out within three calendar weeks after delivery or the end of the service provision and provide innobit with a binding and final list of defects.

If innobit does not receive such a list of defects within this period, the delivery or service provided shall be deemed to have been accepted, with the exception of hidden defects.

4. ownership, use of software

Unless otherwise agreed in writing, the problem solutions developed, including programs, source code and documentation, remain the property of innobit. The customer receives the non-exclusive and non-transferable right to use the programs and the associated documentation. All goods, services and rights of use delivered or provided by innobit remain the property of innobit until full payment has been made.

5. warranty for hardware and software deliveries

innobit's warranty for the delivered products is determined in all respects by the warranty provisions of the respective manufacturer or supplier. The only obligation of innobit is to assign any warranty claims against the manufacturer/supplier to the customer. Warranty services not covered by the manufacturer/supplier as well as additional costs caused by the customer will be charged to the customer. In case of missing or insufficient error description, innobit will carry out troubleshooting at the customer's expense.

Any further warranty obligation of innobit is fully excluded.

6. warranty

The warranty of innobit for services rendered is determined by the statutory provisions. A warranty does not apply insofar as the customer is at fault. Defects not covered by the warranty and additional costs caused by the customer