New digital technologies are increasingly influencing our daily work. The dependency of business processes on IT systems is becoming greater and greater. In order to cope with increasing competition and cost pressure, it is important to have stable business processes that guarantee an efficient value chain.
However, there still often is a lack of central administration, coordination and monitoring of the processes. The knowledge about a process and its added value is limited to individual employees, which leads to unclear responsibilities, a lot of overhead due to the communication expenditure and a lack of central data management.